Press Release: OPC Urges Consumers to Be on Guard Against Scams During COVID-19 Crisis

News Release — DC Office of the People’s Counsel

March 19, 2020

The Office of the People’s Counsel for the District of Columbia (OPC) warns DC consumers that utility scams are active during the coronavirus (COVID-19) crisis. These scams may come via phone, email, regular mail or even in person, and the scammer may threaten disconnection if there is no payment. Some scam calls even show up on your caller ID as if a utility is calling.

However you are contacted, DO NOT share account or social security numbers, or any other personal information. If you suspect you have been scammed, call OPC at (202) 727-3071 to talk with a consumer outreach specialist who can investigate your complaint. OPC staff members are currently serving consumers remotely and will return your call within 24 hours. You also can file a complaint about a scam or any other utility concerns atopc-dc.gov.

Be aware that a utility company will not disconnect your service without giving you a disconnection notice in advance. Before making any decision about your utility service, check with your energy supplier and/or look at your most recent bill to check your current account balance; and only call the utility contact number on your bill or on a company website.

The DC Council passed legislation Tuesday prohibiting electric, natural gas and water disconnections during this public health emergency. OPC worked with councilmembers to secure this protection for consumers. People’s Counsel Sandra Mattavous-Frye also sent letters to utility officials seeking relief. Pepco, Washington Gas, DC Water and Verizon Washington are waiving late fees in addition to suspending disconnections.

Find information about the District’s response to COVID-19 here.

Media Contact:

Doxie McCoy

Public Information Officer